Magenta Living Contact Number
You can report your repair to us by:
- Using our online service, HouseCall
- Calling us on 0808 100 9596, 24 hours a day, seven days a week
Repair Response Time
How quickly we carry out a repair depends on all of the following:
- What the fault is
- The amount of inconvenience it is causing you and others in your home
- Your general health and safety
- The risk of further damage to the property being caused
Sometimes, we may change the priority of a repair depending on personal circumstance, for example, if there is a risk to your health or safety, or if you will be affected by not having the repair done sooner.
Responsive repairs by priority and response time:
Repairs and Maintenance Guidance
We've created this guide which includes useful information on:
- How to report a repair
- What we are responsible for
- What you are responsible for
- How we prioritise a repair request
- The repair process
- Other types of work that may be carried out
- Service standards
- Code of conduct
- Handy Person Service
- Contents insurance
- Complaints, comments and compliments
Download: Magenta Living's Repairs and Maintenance Guidance
You may also find these policies useful:
- Policy - Lettable Standard[pdf] 107KB
- Policy - Responsive Repairs and Maintenance[pdf] 480KB
- Policy - Recharge[pdf] 146KB
- Policy Appendix One - Schedule of Tenant Recharges[pdf] 52KB
Handy Person Service
Is there a job you've been putting off for ages? Need help because you haven't the time or don't know where to start - such as putting up a shelf or wardrobes maybe - look no further! Read about our Handy Person Service.
Source: https://www.magentaliving.org.uk/repairs/
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